Andy Norman from Antek Automation explains why AI voice agents lose track of details like budget or area partway through a call, and what separates a memory-aware voice agent from one that just replays the transcript. Drawing on real letting agency call patterns across Hampshire, this episode covers the questions to ask any voice AI vendor before you buy, and the five-step benchmark Antek Automation uses to test its own builds. If you run a business that takes enquiry calls, this explains why voice quality alone will not stop callers repeating themselves.

Short answer: AI voice agents forget caller details mid-call because most rely on re-reading the full transcript to generate each response instead of storing confirmed facts like budget or area as structured data the moment they're given.

• Voice quality a ...