A safety incident at a major AI lab made headlines. Andy Norman explains why it is not a reason to avoid automation, but a reason to ask how any provider tests and controls their systems.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: AI Safety Failures: What They Mean for Business AI Use.

• Read safety headlines as a reason to question how a provider tests and controls AI, not a reason to avoid it.
• Insist on three controls before an agent talks to a real customer, sandboxed testing, clear limits, and human handoff.
• Ask any vendor how their system behaves under pressure and how a human steps in when needed.
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