Meta is building personal AI agents that contact businesses on a customer's behalf. Andy Norman explains what that means for property and trades firms that only have a human answering the phone.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: Meta's Personal AI Agents: What It Means for UK Property and Trades Businesses.

• Expect a growing share of first contact to come from a customer's AI agent, not the customer in person.
• Make sure something can capture structured enquiry detail whether the caller is a human or a piece of software.
• Do not wait for the exact mechanics, the direction of tr ...