Why configured AI voice agents outperform off-the-shelf chatbots -- and how control separates helpful from harmful automation.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: Why AI Control Matters for Law Firm Voice Agents That Book Clients.

• Define hard boundaries on what your voice agent can and cannot say -- never let it invent prices, policies, or services you don't offer.
• Map your actual intake flow into the agent's configuration, so it asks the right questions in the right order and recognises when a caller is ready to book.
• Build in a clear escalation path so the agent hands off to a human t ...