If you're a plumber, electrician, or heating engineer considering an AI voice agent for your business, this episode is essential listening. Andy Norman explains why AI systems that sound perfect in a demo can lose you real customers when they go live — and what proper testing actually looks like. Learn the specific failure modes that catch trade businesses out, the questions you must ask any AI provider before signing anything, and how to make sure your AI is stress-tested against the messy reality of customer calls.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: AI Voice Agents for Trade Businesses: Testing That Matters.

• Understand wh ...