On this week's episode, Helene and Joella tackle their biggest pet peeves—or pet hates, depending on which side of the world you're from. They share the sometimes serious, often humorous ways they coach staff to save money, work smarter, and, on occasion, keep all ten fingers intact. Joella also uncovers some fascinating Victorian-era facts from a recent work project, before the pair question just how much history is too much history for a hospitality podcast.