Episode notes
Join Odette de Beer as she explores the transformative power of customer experience in this exclusive podcast. Dive deep into the principles of the advocacy engine and learn actionable strategies to create unforgettable customer experiences. Elevate your business strategies and become a leader in delivering exceptional customer experiences that go beyond mere transactions. Subscribe now and embark on a journey to revolutionise your brand with the power of customer experience.
Timestamps
00:00 Introduction to Unforgettable Customer Experiences
00:43 Unveiling the Advocacy Engine: A Game-Changer for SMEs
01:00 The Pillars of the Advocacy Engine: Clarity, Accountability, and Consistency
01:36 Clarity: The Foundation of Trust and Customer Loyalty
04:00 Accountability: Owning the Customer Experience ...Â
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