What does it take for AI agents to move beyond impressive demonstrations and become part of the working day?

In this episode of AI at Work, I speak with Will Del Principe from Thoughtly about what happens when AI voice agents are deployed into live customer and revenue operations. While many organizations are still evaluating where AI fits, Thoughtly is already helping businesses automate conversations, qualify leads, and manage customer interactions at a scale that would have been impossible just a few years ago.

Will explains why the first breakthrough for AI voice isn't replacing complex human conversations. Instead, it is handling high-intent follow-up, where customers are already expecting a call and want fast, accurate answers. We also discuss why being open about using AI often increases trust, how even a fraction of a second i ...