For Dr Rao, innovation is more than just an approach to problem-solving, it is part of the DNA of all human beings. It is not a business process, but the fundamental desire within each of us to improve our condition. We just need to mindfully experience the world, reflect on it, learn from it, and grow.

Mindful reflection

The first step toward innovation is to mindfully notice one’s work. It is only when we are continually aware of problems—and their potential solutions—can we grow continually. Dr Rao compares this mindful awareness to a spiritual feeling. While awareness equals mindfulness, mindlessness or mere repetition provides no insights to improvement. What one requires is mindful reflection.

The ‘Aha moment

Learning from one’s mistakes and continuous improvement can lead to a quant ...