Many agency founders hit a growth ceiling because they're trapped in the day-to-day. In this episode, Craig Baldwin, Partner at Upsourced, sits down with agency operations consultant Michael Dupuis to discuss what it really takes to scale an agency - from founder delegation and organizational design to forecasting revenue and building operational systems that improve profitability.

Michael shares lessons learned from growing agencies, how to structure teams as you scale, why traditional KPI-based forecasting often fails, and a practical framework for improving proposal win rates.

What You'll Learn:

✅ How founders can step out of daily operations

✅ The biggest challenges agencies face at 20-50 employees

✅ Building organizational structures that scale

✅ Forecasting revenue using win-rate analysis

✅ Why most ...