Goals and KPIs don’t fail because they’re wrong. They fail because they’re not consistently used.

In this conversation with Kate Hendrickson, Founder and Author, we explore why setting goals and Key Performance Indicators is only the starting point, and why inconsistent review quickly leads teams into reactive mode instead of focused progress.

We also look at how accountability, whether through a consultant or coach, peer, or other structured check-in keeps goals active instead of forgotten.

We share practical ways to make reviews actually happen, build team buy-in, and adjust when things are off track. Plus, the importance of celebrating wins and how mid-year reviews differ from monthly check-ins by zooming out to reset direction, not just track progress.

Enjoy!

Kate Hendrickson is a business consultant ...