Tuesday Talks

di Numeracle

Stagione 2

Branded Calling: The Value & the Challenges

From Expectations & Implementation to Results & Considerations Rebekah and Anis explored the challenges when implementing branded calling, from what your coverage expectations should be, what to consider before implementing, and what your potential results may end up being. Mentioned Content Branded Calling solutions & carrier reach Rich Call Data (RCD) Caller Name & Logo CNAM & CNAM Databases Out-of-Band Solutions STIR/SHAKEN RCD PASSporT certificates Verified Identity & Reputation Management Spam Labeling

S2 · E2

7 mar 2022

32:32

Season 2 Kick-Off: Keeping Identity at the Core of 2022 Communications

Rebekah and Anis are back, setting the scene for the 2022 communications ecosystem, introducing a broadening of the show, and expanding beyond traditional telecom as the only area that includes the importance of identity. The Numeracle podcast is now available on all streaming platforms. Mentioned Content: STIR/SHAKEN Implementation Status in Robocall Mitigation Database FCC Fourth, Fifth, and Sixth Notices for Proposed Rulemaking 607, 608, and 603 Error Codes Roll-out of Branded Calling Messaging and 10DLC Cross-Border Communications; Canada Call blocking challenges for Enterprises Call Signing & Attestation

S2 · E1

21 feb 2022

28:56

Stagione 1

Beyond the Voice Channel: Exploring Emerging Communications Technologies: The benefits of utilizing short code, 10DLC, RCS, and verified emails for business comms

Numeracle wrapped up Season One of the Tuesday Talks live podcast series with its 20th episode! Rebekah and Anis came back together for this finale episode to recap 2021 regulatory and technology highlights as well as predictions for what may be in store for 2022 including 10DLC and Verified Messaging and Email. Mentioned Content STIR/SHAKEN Deadlines & Regulations Proof of Concepts on Delegate Certificates Branded Calling Out-of-Band Solutions Adoption Short Code & 10DLC Verified Messaging Verified Email

S1 · E20

16 feb 2022

30:48

Cross Border Call Delivery IV: U.S. Impending Rule Impact Overview of the Reply Comments Filed in response to the FCC FNPRM

Rebekah was joined by Mitch Roth, Founder of Roth Jackson and fellow member on the Enterprise Communications Advocacy Coalition (ECAC), to wrap up our series on cross-border call delivery with a regulatory perspective on the reply comments in response to the FCC 4th & 5th FNPRM on international matters and how it will affect gateway providers. Guest Speaker: Mitch Roth, Founding Member, Roth Jackson; ECAC (Enterprise Communications Advocacy Coalition) Mentioned Content STIR/SHAKEN & Robocall Mitigation Enterprise Communications Advocacy Coalition (ECAC) 4th & 5th Wave of Further Notice of Proposed Rulemaking (FNPRM) by the FCC‍ Cross-Border Communications & Gateway Providers Mandatory Call Blocking

S1 · E19

16 feb 2022

30:49

Cross Border Call Delivery Challenges Part III: Canada Continued STIR/SHAKEN and its role in cross-border traffic origination & termination

Picking up where we left off on our last session in our ongoing sub-series on Cross-Border Call Delivery, Ed Antecol joins us once again to continue the discussion on STIR/SHAKEN implementation in Canada. MENTIONED CONTENT Cross-Border Communications & Gateway Providers STIR/SHAKEN, Attestation, & Robocall Mitigation International Call Origination, Signing, Traceback, & Challenges Governance Authority (GA) & Policy Authority (PA) Certificate Authority (CA) & CA List

S1 · E18

16 feb 2022

27:08

Cross-Border Call Delivery Challenges Part 2: Canada STIR/SHAKEN and its role in cross-border traffic origination & termination

Coming back in Part 2 on International Call Delivery, Rebekah Johnson was joined by Edward Antecol from COMSolve Inc to continue the discussion on cross-border communications and the challenges of authenticating international voice traffic with a focus on Canada. Guest Speaker: Ed Antecol, VP of Professional Services and Legal Services at COMSolve Inc. Mentioned Content STIR/SHAKEN in the U.S. versus Canada's Nov 30th Deadline Cross-Border Call Delivery & Challenges Governance Authorities (GA) & Policy Authorities (PA) Certificate Authorities (CA) & CA-Lists International Attestation, Call Blocking & Labeling

S1 · E17

16 feb 2022

29:01

Cross-Border Call Delivery Challenges Part I: STIR/SHAKEN & its role in non-domestic traffic origination & termination

As the first episode in a series on International Call Delivery, Rebekah Johnson was joined by Robocall and SHAKEN expert and consultant, James McEachern, to discuss the challenges and role of STIR/SHAKEN in originating and terminating non-domestic traffic. Mentioned Content STIR/SHAKEN Standards per the TRACED Act International Call Signing and SHAKEN specifications Enterprise Challenge/Gap with Attestation Trusted Certificate Authorities List (CA List) Know Your Customer (KYC) Vetting ATIS, IP-NNI Task Force, IETF (Internet Engineering Task Force), SIP Forum, & FCC’s Robocall Strike Force

S1 · E16

16 feb 2022

29:57

The Voice of the Enterprise: Regulatory Highlights Impacting Enterprise Call Delivery Today

Rebekah Johnson was joined by Stuart Discount, CEO of SMD Contact Center Consulting, to discuss the recent activities in the regulatory space of telecommunications that are currently impacting enterprise call delivery. Both Rebekah, Chair SME on Communications Identification, and Stuart, Co-Chair SME on Federal Legislative Issues, serve on the Enterprise Communications Advocacy Coalition (ECAC), a group of industry leaders and influencers who have formed a small group to advocate on Capitol Hill and our regulatory agencies, notably the FTC and FCC, to protect legal communication from overbearing rules. Mentioned Content Enterprise Communications Advocacy Coalition (ECAC) Telephone Consumer Protection Act (TCPA) Regulatory, Legislation, Lobbying & Compliance in Communications TRACED Act Enterprise Challenge/Attestation Gap

S1 · E15

16 feb 2022

30:24

Recapping the 2021 STIR/SHAKEN Virtual Summit: Our thoughts on the discussions, learnings, and key takeaways from the event

Numeracle recaps our thoughts on the discussions, learnings, and key takeaways from the event including ours and other webinars presented during the weeklong virtual event focused on STIR/SHAKEN, KYC, caller identity, RCD, and more. Link to 2021 STIR/SHAKEN Virtual Summit sessions: https://www.sipforum.org/2021-stir-shaken-virtual-summit/schedule/ Mentioned Content SIP Forum’s 2021 STIR/SHAKEN Virtual Summit Webinars Robocalling & Spoofing Trust in the Network, Identity Vetting, & TN Validation Solutions Rich Call Data (RCD), Branded Calling Solutions, & Enhanced Display Know Your Customer (KYC) Local Policy Solutions International Attestation Signing of Calls Delegate Certs & Out-of-Band solutions for STIR/SHAKEN (Verified Calls by Google) FCC Enforcement Bureau & the TRACED Act ‍ Webinars Referenced/Discussed

S1 · E14

16 feb 2022

30:09

Utilizing Rich Call Data to Present Brand Identity

Numeracle's Chief Product Officer, Anis Jaffer, was joined by Frank Pettinato, CEO of Avantive Solutions, to discuss the technology, implementation, and challenges behind Rich Call Data and how it contributes to a brand's presence and identity. They explored how it is currently rolling out, the return on investment seen thus far, and the learned lessons to expect with its implementation. Mentioned Content Rich Call Data (RCD) & RCD PASSporT Brand Identity: Name, Logo, Call Reason Branded Calls Verified Calls by Google STIR/SHAKEN versus Out-of-band Pricing & ROI of implementing RCD Challenges of implementing RCD Early results & analysis of RCD implementation Sales Efficiency, Call Quality & Conversion Rates Contact Rates, Callbacks, & Call Duration

S1 · E13

5 ago 2021

28:25

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