Welcome back to TInnacity Talks, where real people share real stories about the mobile field service industry! In this episode, host Katie Duvall sits down with Jim Chaousis, General Parts & Service Manager at W.D. Matthews Machinery Co.

With over 80 years of legacy in material handling and construction equipment, Jim shares how W.D. Matthews threw out the manual guesswork and embraced a tech-centric solution to future-proof their operations.

In this episode, we discuss:

• Moving from multi-part paper forms to an all-in-one digital platform.
• Capturing "tribal knowledge" from legacy technicians to onboard a new generation of mechanics.
• Streamlining the parts request and quoting processes to drastically improve first-time fix rates to 89%.
• Leveraging automated time-capture and operat ...