Why does your biggest revenue opportunity start at the dispatch board, not in the customer's home? Patrick Somers and returning co-host Tanya Priest break down the art and science of strategic dispatching – from matching the right technician to the right call to protecting your team during peak season madness.

In this episode, we explore:

(00:00) Why dispatch is part science, part art, and a whole lot of voodoo magic

(02:46) Key factors in smart dispatching: location, strengths, and call prioritization

(05:38) What most people misunderstand about dispatching beyond just scheduling

(08:37) Dispatching for profit: putting the right communicator on first-time customers

(11:19) When and how to reschedule calls for higher value opportunities

(13:41) Using GPS tracking and communication to protect your day ...