Deborah Whiteside, SVP Endorsed Solutions/President ABA Community Banks Mortgage LLC, discusses What Works in Digital Strategy for Banks in 2021. Highlights include: digital strategy starts with vision; know your processes; the importance of communicating the change to the staff and the impact of technology vendors consolidating. Prior to joining the ABA, Deb spent over 15 years at Fannie Mae. You will enjoy listening to her insights on digital strategies.