I Asked a Supplier What the Most Successful Contractors Do Differently

Brian Buresh sits down with Travis Smith from Decks & Docks to get the supplier’s perspective on what the best contractors consistently do differently. And surprisingly, a lot of it isn’t complicated: show up when you say you will, call people back, follow through, own your mistakes, and make it easy for customers and suppliers to trust you. They also get into why so many contractor sales processes are still undefined, how simplifying the sales process can make closing easier, where AI can help a contracting business and where it can damage the customer experience, plus what organized contractors do that makes suppliers want to go the extra mile for them. If you’re trying to build a contracting business with stronger referrals, a cleaner sales process, better supplier relationships, and less chaos, there are a lot of practical ideas in this conversation.