Leading Managed Security Services: Growth, Hiring Advice, and Playing to Your Strengths with April Jenkins

Thomas chats with April Jenkins, Senior Director of Managed Services/Service Desk at Elite Ops, about her career path, and how she prioritizes both customer outcomes and team growth, balance, and psychological safety. April explains her organization’s expansion from 9 to 42 people through new hiring and team consolidation, and discusses current market conditions: high candidate volume, employer decisions about remote vs. office, and the importance of responsiveness, accurately matching job requirements, and adding short notes with resumes.

She shares career guidance on focusing on strengths, staying authentic, reading the room, building relationships through problem-solving, and sustaining momentum  ...