"The worst thing they can do is leave you... but they're still showing up on your payroll." — Quinn Harwood

Corporate trust just hit 17%. Most executives read that number and think about their brand, their PR, their retention numbers. Quinn Harwood thinks about something narrower and more uncomfortable: the specific moment a leader stopped being a coach and started being a scorekeeper — and every disengaged employee still clocking in downstream of it.

Quinn is a professional certified coach, speaker, and author of Growth Time: A Coaching Fable — The Clear Path to Unlock Your Best Life and Leadership. His path runs through professional basketball, two decades in corporate leadership, and thousands of one-on-one coaching sessions — which is where he identified the exact three-part breakdown behind almost every trust fa ...