"Leadership isn't arithmetic and writing. It's relationships, relationships, relationships." — Coach Jim Johnson

Your culture values are on the wall. Your best player just showed up late to playoff practice. What you do next — that's your actual culture. Everything else is a poster.

Coach Jim Johnson spent 30 years turning around losing programs, racking up 428 wins, and building the kind of trust that makes a team run through walls for each other. He also gave a student manager with autism four minutes on the court in the final game of the season — a moment that went viral, moved millions, and proved that the leaders who prepare their people quietly are the ones who get to watch them shine publicly.

The lesson executives keep skipping? You can't seize an opportunity you haven't prepared your people for. Karl sits down  ...