Jen Harvala has spent more than two decades growing alongside the Mike Morse Law Firm.

Starting as a receptionist after working as a hairdresser, she built her career one opportunity at a time—becoming a paralegal, joining the leadership team and eventually overseeing nearly 60 domestic and offshore employees in pre-litigation.

In this episode, Jen breaks down the “how” behind two major department restructures, including why the firm moved from a traditional generalist model to specialized, centralized services. She also shares how her team built employee buy-in, hired ahead of growth and created clearer career paths without automatically pushing great producers into management.

They also covered:

→ Why the traditional case manager model stopped supporting the firm’s growth

→ How specialization h ...