Note sull'episodio
It’s a common misconception that hold times are just bad for CX, because it’s actually more of a domino effect. There are major business implications to every single minute that your customers have to wait on hold. We'll explore and offer some solutions along the way.
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Let us know what you think on Linkedin or by emailing snack@getmindful.com.
Hear more at getmindful.com/podcasts.
Parole chiave
call back
callback
queue time
long hold times
average handle time
on hold time