Episode 2: Oh NO! My business can't grow! Why measuring retention matters?

In this episode we explore the need for a business owner or sales leader to begin to measure all aspects of the retention process.

Key Metrics to measure - Overall Customer Retention Rate

Renewal Rate

Customer Churn Rate

Customer Lifetime Value

Customer Satisfactions

Net Promoter Score

Repeat Purchase Rate

Customer Engagement

If your business needs help implementing a system to be able to measure these outcomes please visit our website at: www.salesstrategic.com or email us at: goals@salesstrategic.com