This episode explores one of the more painful parts of the Target Canada story: some problems were reportedly improving near the end, but the business no longer had enough time, money, or trust to continue. Recovery has a deadline. Once customer trust, financial patience, and executive support are gone, improvement may not be enough.

For PMs, this episode examines turnaround planning, recovery metrics, escalation timing, and when to recommend stopping.

Key PM Questions:

How do we know if recovery is working? What is the deadline for meaningful improvement? When should a PM recommend pause, reset, or termination?