CX Leadership: What 30 years in tech actually teaches you | Clive Sawkins | Ep 50

What does a career in CX leadership teach you? Clive Sawkins, CEO of Digital Barriers, joins the podcast to talk about his career in technology, the balance between automation & human contact, and why everything should ultimately start and end with the customer experience.We then discuss Clive's favourite customer experience at Goodwood, discussing how attention to detail, consistent delivery and managing the many variables of a large event have helped create an experience that keeps him coming back.

To connect with Clive head to LinkedIn - https://www.linkedin.com/in/clive-sawkins-22838/

To find out more about Digital Barriers, head to their website - https://digitalbarriers.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Photo credit to Heather Bloomfield, thanks Mum :)