1. Say Thank You We’ve been taught since we were kids—say please and thank you. Did you know the average person says thank you over 2,000 times a year? After every inspection, I send a quick thank-you email or text. Then one a week later. Then another at 30 days. It doesn’t need to be fancy—it just needs to be genuine. Let them know you appreciate their business. Because without customers, none of us have a business. Dr. Ivan Misner calls it the 24/7/30 rule: follow up at 24 hours, 7 days, and 30 days. Simple and effective.

2. Check In a Week Later Reach out and ask if they have questions—about the report, the service, or anything else. Offer help. Connect them with someone in your network. Be helpful, not salesy.

3. Stay in Touch Monthly Send quick, helpful tips. Something l ...