We’re super excited to welcome Neil to our team as SVP, Global Sales. And what better way to do so than to invite him on the IRISPod?

Neil has a genuine passion for customer service, born out of seeing how poor service once was in the early 2000s. Today, he leads brands to be the best they can be, both differentiating themselves and providing service to exceed staff and customer expectations.

Tom and Neil chat about the current situation with customer experience, and what's to come in the near future.