Most organizations measure AI adoption by access: licenses issued, seats activated, usage frequency. But access is not fluency.

In this episode of Human+AI Impact, Dr. Sabrina Anjara and Rachel Earley unpack what real AI fluency looks like in practice. Drawing on Human+AI Impact research, they explore why high-fluency users iterate rather than accept first drafts, why polished outputs reduce scrutiny and why the loudest users may actually be the most advanced.

If your AI rollout feels quiet, that may not be success. Fluency shows up in behaviour — and behaviour is shaped by design.