Most organisational conflicts are invisible, and costly. Fiona Kearns joins Anwen Bottois (your host) to reveal how small, overlooked 'politeness' issues can escalate into toxic environments, affecting productivity and morale in ways leaders often miss. All impacting individual and organisational performance, critical for the HR Strategy.

If you've ever wondered how minor disagreements snowball or why high-performing teams struggle with communication, this episode is for you.

Fiona, a business psychologist with a tech and telecoms background, shows you how to spot the warning signs of low-level conflict and turn them into opportunities for stronger, healthier workplaces.

You’ll discover:

• Why 'politeness' can be a form of avoidance and how to confront it effectively
• The hidden power dynamics behind small frus ...