EPISODE 10: From Complaint Magnet to Community Highlight: How One HOA Transformed Its Wellness Program

The HOA Wellness Report — Presented by Community Wellness Concierge

When a South Florida gated community reaches out to Community Wellness Concierge for the first time, the conversation almost always starts the same way. They have a fitness room. They have been through multiple instructors in the past few years and nothing has quite worked. Resident complaints about the wellness program are a recurring feature of board meetings. Participation is low and declining. And the property manager is spending time managing wellness-related problems that no wellness program should ever require from a property manager.

That is the starting point. And it is not a shameful place to be. It is the default result of a ...