Stan and Clarence chat with Melissa Winger - author of Who Cares? The Real Patient Experience - about the complexities and challenges of navigating the health care system.

Melissa Winger - a devoted public health practitioner - has an extensive background in quality improvement and health systems. Melissa serves as a Quality Improvement Specialist for UnitedHealth Group and as a Health Care Home Site Surveyor for the Minnesota Department of Health. In addition, Melissa serves on the American Academy of Pediatrics National Social Determinants Health Board, the National Technical Advisory Committee on Screening Tools, the Family Partnerships Executive Committee, the National Prehospital Pediatric Readiness Committee with the Department of Health and Human Services, and more.

Listen along as Melissa details the challenges of th ...