The Latency Paradox: Why Speed Alone Won’t Define the Future of AI Customer Engagement

Host: Taran Nandha, Founder & CEO, Growth Natives Guest: Rukman Singh, Sr. Director – Customer Success & Experience, Growth Natives

Episode Description

Faster AI doesn’t always mean better customer experience.

In this episode of Growth Digger, Taran Nandha and Rukman Singh explore the Latency Paradox—the idea that while AI can respond in milliseconds, customer engagement still fails when speed isn’t paired with context, intent, and meaningful resolution.

They break down why instant responses often feel robotic, why speed at the interface doesn’t guarantee speed in the system, and how the next phase of AI customer engagement will be defined by understanding, orchest ...