In this episode of Flying Biscuits, host Graham Hill continues his conversation with Jamie Rothwell, exploring what it takes to understand a business from top to bottom. Jamie explains how experience shapes decision-making and why truly knowing the needs of your team leads to better resource allocation and operational efficiency.

He discusses the importance of communication, compassion, and teamwork, emphasising that good leadership is built on respect and understanding. Jamie also unpacks how calculated risk management and attention to human factors, like fatigue, complacency, and engagement, contribute to both safety and success.

This episode is a thoughtful look at how experience, empathy, and smart decision-making help businesses  ...