“Conflict isn’t positive or negative, it’s neutral. It’s what you do with it that determines the outcome,” says Dina Lynch Eisenberg, founder of Talkola, a new AI-powered simulator designed to help leaders practice and improve their conflict resolution skills. In this lively Filling You In conversation with Dr. Anushka Gaglani and Dr. Abhishek Nagaraj of Areo Dental Group, Eisenberg draws on her decades of experience as an ombuds, mediator, and organizational health expert for clients such as Twitter, Bank of America, and Coca-Cola, to reveal how the superpower of “conflict readiness” can be a competitive advantage for dental practices and other teams, especially when it comes to employee retention. She also illuminates the often overlooked factor of “shadow friction” that erodes trust and productivity over time. Tune in to find out how Ta ...