Customer Service Fundamentals...

Customer Service Fundamentals: Building a Landscape Business Through Reliability with Paul Fuller

Everyday Excellence di Todd Baldwin

Note sull'episodio

In this episode of Everyday Excellence, host Todd Baldwin interviews Paul Fuller, owner of Paul’s Lawn and Landscape. Paul shares the story of how he grew his company from mowing lawns as a kid into a full-service landscaping business by focusing on simple but powerful fundamentals like answering the phone, showing up on time, and consistently delivering quality work.

He discusses how saying “yes” to new opportunities—even before having all the answers—allowed his business to expand services, tackle increasingly complex projects, and develop a culture that thrives on challenges.

Paul also explains the importance of mentorship, strong work ethic, and prioritizing faith, family, and relationships while building a successful service-based company. This episode offers p ... 

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