In this month’s episode on the Debt Talk podcast, Ripon Ray explored: ‘Debt advice, MaPs and advisers’.

During the pandemic, free advice charities noticed a demand for debt advice. This demand had substantially increased during the cost of living crisis due to high inflation and people’s income not increasing simultaneously. Many debt advisers left the sector to join other sectors, such as the National Health Service or local councils. Their move from the industry was mainly connected to high-stress levels, targets and audits. Save Debt Advice Campaign was launched to respond to the impact in the debt advice sector.

Tanis Belsham Wray, a former debt adviser, shared her experience at Step Change during the pandemic when many unresolvable cases due to clients having a deficit budget a ...