Welcome to The CX Changemakers!

This is the introduction, where Maria and Henrik share the ambition behind this podcast: moving CX beyond scores and dashboards, and turning customer insights into real business value. Because surveys don’t drive change, actions do.

Drawing from their joint journey at Asiakastieto, UC and Netigate, they set the stage for practical, hands-on conversations about building a true customer-first culture and creating measurable impact.