The discussion highlights how small and mid-sized cities are implementing Laserfiche as a trusted, scalable records management system by prioritizing simplicity, staff adoption, and public transparency while planning for long-term preservation and disaster resilience. Speakers emphasized starting with minimal required metadata, intuitive filing structures, and OCR-powered search rather than overengineering templates, enabling staff across departments to easily ingest records. Public-facing portals were rolled out incrementally, supported by outreach efforts such as how-to videos, newsletters, and homepage callouts to shift residents toward self-service records access and reduce staff burden. Collaboration—with IT, neighboring cities, and scanning partners like CPS—was repeatedly cited as critical for success, especially as systems integrate with  ...