Ep 5: The Evolution of Federal Customer Experience
Clickthrough: A Total User Experience Podcast di Government Technology Insider
S1 · E5
27 ago 2024
29:54
Note sull'episodio
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
Parole chiave
federal government
total experience
user experience
customer experience
employee experience
IT modernization
digital transformation
federal service delivery
human-centered design
Maximus
technology
call center
contact center
digital modernization
Amazon Web Services
AWS