Jeff Burgess was the face the customers saw. But behind him were people who made everything work, and this episode is their story.

In this episode, Jeff pays tribute to three women from his earliest days in the computer industry: Isabelle Drake, the purchasing agent and fellow Cubs fan who chased him down hallways yelling "Jeffrey" just to give him order updates; Helen Jendroka, the devoutly Catholic billing clerk who once invoiced a customer for 14 cartons of eight and a half inch floppy dicks instead of disks (and whom nobody had the heart to correct); and Donna Panfil, the inside sales manager who kept pushing for Jeff's promotion even when the company owner said no.

This is a warm, funny, and quietly moving episode about the people who rarely get credit, the ones without whom the customer-facing success story simply doesn't exist. ...