As part of our Women’s History Month series, we sat down with 911 Director Tracie Abell.

Just over a year into the role, she talks about leading the center, the pressure dispatchers face, and how she works to keep morale steady. We also cover the RightSite program, now in place with Columbus Fire & EMS, which helps route lower-priority calls so ambulances and fire units stay available for true emergencies.

With National Telecommunicators Week (April 12–18) coming up, this episode puts a spotlight on the people behind the headset. #cpdga