Your dental practice does not need another task manager. It needs a Chief Operating Officer.

Art Wiederman sits down with dental management consultant Gene St Louis to reframe the office manager role as Chief Operating Officer and show what that shift means for leadership, culture and profitability. The discussion covers how a strong doctor and office manager partnership creates clear lanes of responsibility, builds trust through consistent communication, and replaces micromanagement with real accountability. You will hear how structured onboarding, intentional team culture, and simple daily, weekly and monthly checklists keep operations predictable, plus which numbers every office manager should own from production and collections to overhead and accounts receivable over 90 days. Gene also breaks down engineered block scheduling, proactive ...