44. Tutts and Cwasonts

On this week's episode, Helene and Joella explore the role customers can play in creating waste within a business, discussing whether it's something that can be controlled and why the challenges differ between cafés and restaurants.

They also unpack a slightly questionable—but maybe justified—dine-and-dash moment, debate who should foot the bill when mistakes happen, and discover that navigating Canadian culture can be just as challenging as navigating hospitality, especially when it comes to common every day words that are not easy to say with a different accent.