How much productive time disappears because somebody misheard an instruction, missed part of a meeting, or could not fully express an idea?

In this episode of AI at Work, I speak with Paul Lee, CEO of Bridge and InnoCaption, about communication friction and why it deserves greater attention in the workplace AI conversation.

Bridge provides AI-powered real-time captioning, transcription, translation, meeting summaries, and meeting intelligence. InnoCaption provides AI and human-powered telephone captioning for eligible Americans who are deaf, hard of hearing, or have a speech disability. Paul explains how the experience gained from captioning over 30 million calls is informing Bridge’s approach to workplace communication.

Research shared by Bridge says one in six working-age adults experiences hearing loss. It also reports that 3 ...