What if your business doesn't actually own its website, customer data, or digital marketing infrastructure? It's an uncomfortable question, but one that many founders never ask until they try to switch providers and discover just how difficult it is to leave.

In this episode of AI at Work, I welcome David V. Kimball, Co-Founder and CEO of lilAgents, for a conversation that challenges many of the assumptions businesses have made over the last decade about websites, software subscriptions, AI, and digital ownership. David argues that convenience often comes at a hidden cost, with businesses gradually handing control of their most valuable digital assets to platforms that make it increasingly difficult to move elsewhere.

We begin by exploring how so many organizations found themselves locked into ecosystems that seemed like the simplest  ...