Podcast episodes
Season 3
CX Trends 2024 | Simon Broadbent - AI in CX: the real value
In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Simon Broadbent, Senior VP at NICE, discuss all things artificial intelligence in customer experience – from recognising its value to enabling transformations in the customer journey. #cx #ax #customerservice #customerexperience #tech #ai
CX Trends 2024 | Helen Manahan - Customer vulnerability
CX Trends 2024 | Dave D'Arcy - BPOs in new locations
In this episode of our CX24 Series on the IRIS Pod, Tom Darnell and Dave D’Arcy discuss the future of BPOs and call centres in less traditional locations. D’Arcy gives an insight into the benefits of fostering growth and talent away from major cities.
CX Trends 2024 | William Carson - How the call centre fits into brand impression
In this episode of our CX24 series on the IRIS Pod, Tom Darnell and William Carson of Ascensos, talk about the exciting changes in Customer Experience (CX) in 2024, the critical role call centres play in a brand strategy, and give us a sneak peek into what's coming next.
CX Trends 2024 |Steve McSherry - The power of collaboration in the CX evolution
In our newest series, CX trends 2024, Tom talks to industry titans as they dive into the dynamic world of Customer Experience, exploring cutting-edge tech, the power of brand impressions, the influence of location, the magic of partnerships, and beyond! Our second guest, Steve McSherry from Daktela UK. They look at industry consolidation, the perks of partnerships, and much more in the ever-evolving world of CX collaboration. Keep an eye out next week's release.