Insights on NicozDiamond Insurance journey, transformation, and future outlook in Zimbabwe and the region. Reinsurance in Zimbabwe: Local reinsurers play a vital role in managing insurer risk. Art and personal items insurance: Spectacles and personal items like glasses can be insured. Small claims (e.g., glasses) can be settled within 24 hours at NicozDiamond. Education and skills challenge: Half-hearted commitment from some graduates and lack of practical training affect industry quality. The informal sector is a target for growth, with insurers developing products (micro/macro insurance) to include more Zimbabweans in insurance coverage. Funny and fraudulent claims: Unique cases like “dog biting car tires” highlight the need for AI-based fraud detection. AI is transforming the industry by flagging fake claims and improving efficiency.