In episode No. 6 on The Joy of Leadership Podcast, Dr. James Taylor sits down with Nancy Easterling, who spent 24 years in financial services as a senior vice president for Bank of America and Fifth Third Bank, before becoming a senior principal operations lead at Chick-Fil-A. As a leader at one of the most popular fast food restaurants in the country, she outlines how Chick-Fil-A shifted focus during the pandemic, how the company invests in the community, and the challenges she faced immigrating from Seoul, South Korea.

Ep. 6 Breakdown

(0:00) Introduction

(0:55) Background and leadership roles

(2:40) Leadership position Chick-Fil-A

(4:05) How Chick-Fil-A maneuvered COVID-19

(8:39) CFA’s transition from dine-in to curbside

(12:20) Employee training – It’s my pleasure!

(17:37) A fait ...