Why do most ERP projects still bill by the hour — when no manufacturer would ever charge their own customers that way?

In this episode, Rob Jolliffe, CEO of Sabre Limited, joins hosts Jeff and Scott Brickler to challenge one of the ERP industry’s most deeply embedded practices: time-and-material billing. Rob shares how a blunt question from a production manager forced him to rethink how he runs projects — and how the fixed-fee model he built at Sabre has changed outcomes for his customers.

Rob breaks down how he applies Eli Goldratt’s Theory of Constraints and lean manufacturing principles to ERP projects, why tiered packaging nearly eliminates scope creep, and why a mandatory post-go-live support contract was the single best decision he’s made for customer retention.

Whether you’re evaluating ERP partners, planning a Business C ...