In this episode of the Think Small Podcast, Mark Richman, CEO and Founder of Skeleton Key, shares an unconventional entrepreneurial journey that began behind the scenes in theater before evolving into decades of experience in IT, software development, and business transformation. After building and eventually selling the managed services side of his company, Mark refocused Skeleton Key on helping organizations redesign business processes, eliminate operational friction, and build technology that supports the way people actually work. Drawing on lessons learned through hard-earned business experience rather than formal business training, he explains why most organizations don't have a technology problem—they have a workflow problem. From adopting open-book management to studying lean principles and continually asking better questions, Mark reveals ...