In this episode of the Think Small Podcast, Charles Carter, CEO of UnitedHealthcare Central and South Texas, shares insights from more than three decades in the healthcare industry and explains why business leaders have far more influence over healthcare costs than they often realize. Drawing on his experience leading one of the nation’s largest and most diverse commercial health plan markets, Charles discusses how employers can move beyond treating benefits as an annual administrative task and instead view them as a strategic driver of talent retention, workforce health, and long-term business performance. He highlights the importance of engaging with healthcare data, understanding employee health trends, and making benefits a core part of financial and operational planning.

Charles also addresses the challenges facing the healthcare indus ...